The website you are using is operated by “SO SOLID UK” (SOLID SO UK Ltd.), our full registered company name is Solid So UK Ltd. and we are registered and situated in England and Wales. Our company number is 13002683. Referred to as “SO SOLID UK” or “we” in this agreement. By accessing or using the ‘SO SOLID UK’ Website, the ‘SO SOLID UK’ Service, or any applications (including mobile applications) made available by ‘SO SOLID UK’ (together, the “Service”), however accessed, you agree to be bound by the following terms and conditions which consists of the following policies:


This Refund and Returns Policy applies for all products purchased through the SO SOLID UK checkout.
You acknowledge that SO SOLID UK provides a platform for all users to purchase Products from a Seller, and that a sales contract is formed between you and SO SOLID UK.
You will be sent a confirmation of the sales contract between SO SOLID UK and yourself via email promptly after the conclusion of the contract.

Return Policy:

* PHYSICAL FITNESS PRODUCTS: SO SOLID UK cannot refund any physical fitness products due to hygiene reasons, however we can exchange or provide credit via our gift cards (regulation 28(3)(a), CCRs).
* RETURNS FROM THE POSTAL SERVICE: If your order is returned to us due to non-delivery or an incorrect address, it will be automatically cancelled and refunded. To receive the products you ordered, you will need to create another order. You will not be refunded for the postage as we have incurred the cost of sending you the order.
* RETURNS BY CUSTOMER: Any digital or physical fitness products returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.

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